Real-Name Medical Service

A valid personal ID card is required for medical consultation (Medical insurance reimbursement and electronic medical insurance services are expected to be launched in March-April 2026). For children without a valid ID, a birth certificate must be provided. For special cases, medical consultation registration can be processed at the manual service counter.

Outpatient Service Process

Check-in for Waiting： After registration, check in at the self-service machine or triage desk in the corresponding clinic area; the system will call numbers automatically. It is recommended to arrive at the clinic 30 minutes in advance to avoid missing your turn.

Preparation for Consultation： Bring your previous medical records, examination reports, medication lists and other relevant documents, and inform the doctor of your allergy history and medical condition truthfully.

Payment and Medication Pick-up： Payments can be made at the front desk manual counter. Medications can be collected directly at the pharmacy window (on the left side of the first-floor lobby).

Examinations and Reports

Examination Appointment： Appointments for certain examinations (e.g., CT, MRI) need to be made in advance via the front desk or phone, with manual processing completed; please arrive for the examination at the instructed time.

Report Inquiry： Test results can be inquired about via the front desk or phone. Hard copies of some reports need to be collected at the report printing area.

Consultation Hotlines： Dial 0755-33269799 during working hours; for 24-hour consultation, dial 13267151675.