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One-Stop Patient Service

Pre-Consultation

5S Admission Service

Staff shall follow the 5S service standard for admitting patients and accompanying personnel: Spot (Pay attention) within 5 meters; Stare (Make eye contact) within 3 meters; Serve (Offer assistance) within 0.5 meters; Smile (Keep a smile on your face); Seek (Inquire politely).

Smooth Companion-Assisted Visit

"Barrier-Free" Medical Experience: A dedicated barrier-free reservation hotline is available, with a 24/7 service hotline at 13267151675 / 33269799; a barrier-free medical service guide is compiled. One-on-one companion-assisted visit service is provided; exclusive access for rehabilitation, green admission for critical and severe cases, and telephone reservation admission services are available.

Barrier-Free Guide

Projected ground markers are installed; exclusive medical consultation instruction cards and promotional materials are provided for people with visual/auditory impairments and the elderly to enhance guidance, with door-to-door pick-up and drop-off service available.

Barrier-Free Communication

Multi-language communication cards and a dedicated app are provided, with exclusive service windows available for foreign languages, Cantonese, Hakka, Chaoshan dialect and other languages.

In-Consultation

Unattended Intelligent Supervision

24/7 professional companion care service is provided, with the system featuring a clock-in and record function. Family members can check the companion care status via the hospital's designated platform, and the system is equipped with safety reminder functions such as medication alerts.

One-Click Interaction

Family members can conduct video calls with patients via the hospital's system for easy updates on the patients' conditions.

Nurse Butler Service

The "1+N" nursing service model is implemented, where one dedicated nurse is responsible for coordinating daily care and will connect with physicians, rehabilitation therapists, dietitians and other professionals as needed to jointly support patients' rehabilitation.

Standardized Communication

We value patients' personalized needs and understand their living habits and environmental preferences. We organize non-medical activities such as art and music sessions to enrich inpatient life and support patients' physical and mental adjustment.

Post-Consultation

Intelligent Tele-Rehabilitation

Rehabilitation guidance is provided for patients in need after discharge, who can receive professional advice on rehabilitation training via remote means.

Home Care and Follow-up Visits

Regular follow-up is provided after discharge, and home care services are coordinated according to patients' conditions to keep a continuous eye on their rehabilitation progress.

Inpatient Green Channel and File Management

We establish personalized health records for patients and provide assistance with follow-up consultation reservations and coordination services for hospital admission.

1. Offline registration: consultation and registration at the outpatient window, open from 08:00 to 18:00 on weekdays (Monday to Friday), limited to the same day's quota.

2. Online consultation: You can call the corresponding phone number for consultation. During working hours, call 0755-33269799, and for 24-hour consultation, call 13267151675.